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General Terms and Conditions

Thank you for your visit!

This website is for informative purposes. You will find all information related to our productsour company, and our high quality standards.

The use of the masculine gender on this site and in New Roots Herbal documents is for convenience only and is not intended to discriminate.


If you are a shopkeeper or a distributor, please contact us:


Telephone: 0034 943 47 35 46


If you are a health-care practitioner (doctor, therapist, etc.):

If you create an account you will receive access to more detailed product information, product brochures, and more. We will check your registration and open the professional zone for you, which is exclusive for health-care professionals.

You can also contact us:


Telephone: 0034 943 47 35 46


For practitioners from the UK:

Contact Helen Edwards, our consultant for the UK: or

Mobile: +44 (0)7725 571 238

Phone: +44 (0)161 818 7979


For practitioners from Ireland:

Contact Joanne Gribbin, our consultant for Ireland: or

Phone: +353 87 959 2294


For practitioners from France/Belgium:

Contact Guillaume Landry, our consultant for these countries: or

Phone: +33 (0)7 68 75 32 74


If you are a private person, please contact us:


Telephone: 0034 943 47 35 46

1. Order
2. Order cancellation
3. Prices
4. Payment terms
5. Shipping 
6. Shipping fees
6. Returns
7. Privacy policy
8. About us

1. Orders

Orders placed and purchases made are governed as follows:

Should we not be able to supply an item for a reason beyond our control we will not accept liability.

Placing an order does not necessarily mean we will fulfil it. Only when we invoice and dispatch the Goods is the Contract between the Buyer and Company acknowledged and confirmed.

2. Cancellation of an order

Please notify us as soon as possible if you wish to cancel an order (no later than within 30 days of the invoice date): by phone (0034 - 943 47 35 46), by e-mail (, or by fax (0034 - 943 34 50 43).

3. Prices

For visitors who are not logged in, all prices in our online store are displayed including 10% VAT by default. As soon as you are logged in as a registered customer, the prices are automatically displayed including the applicable VAT for your country.

All prices are subject to change without notice being given.

4. Payment

We do not offer any discounts for prompt payment or prepayment. Invoice will be issued in €.

The following payment options are available:

4.1.   credit card (Master, Visa)

4.2.   PayPal

5. Shipping

Delivery will be made to the address given when placing your order.

Shipments are sent by courier within 3-5 business days of receipt of the order to most countries within the European Union. 

If the couriers fail to deliver your Goods in part or in full, it is beyond our control and we will not be held liable. However, we will use our best endeavours to ensure you are recompensed for the loss.

Any items damaged must be notified within 48 hours of receipt.

Orders to Great Britain can't be fulfilled. Orders to Northern Ireland and all countries from the European Union are being processed without delay!

For customers from Great Britain, check here the availability of our products.

6. Shipping fees

Zone 1 - Central Europe

(Ireland, Northern Ireland, France, Belgium, Luxembourg, Netherlands, Italy, Denmark, Germany, Austria,  Finland, France, Greece, Portugal, Sweden...)

Shipping on orders over € 85 is free.

Orders under € 85 are subject to additional shipping costs of € 6.50 plus the applicable VAT.

Zone 2 - Eastern Europe

(Bulgaria, Poland, Rumania, Slovak Republic, Czech Republic, Lithuania, Latvia, Hungary, Estonia, Slovenia, Croatia, ...)

Shipping € 15,00

Zone 3 - further European countries

(Bosnia, Cyprus, Malta, Serbia, Montenegro ...)

Shipping € 60,00

Switzerland, Lichtenstein

Orders under € 140,00: € 10.00 shipping fees
Orders of/above € 140,00: € 15,00 shipping fees

7. Returns

We accept returns for all products provided that they are still unopened, and are returned within 30 days of the invoice date, at the expense of the sender, and after prior notification by phone at 0034 - 943 47 35 46, or by e-mail to

8. Privacy policy

For more information, please click here.

9. About us

NEW LEAF S.L. Unipersonal

Polígono Egiburuberri, 13 1 I E-20100 Rentería (Spanien)

Tel.: 0034 – 943 34 50 44 Fax: 0034 – 943 34 50 43


Brand: New Roots Herbal

Registered in the Commercial Register of Guipúzcoa, volume 2099 of the Commercial Register, slide 117, sheet no. SS-23890 – USt-ID-Nr./N.I.F.: ES-B20843744