General Terms and Conditions

Thank you for your visit.

This website is for informative purposes. You will find all information related to our products, our company, and our high quality standards.

If you are a shopkeeper or a distributor, please contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

If you are a health-care practitioner (doctor, therapist, etc.):

If you create an account you will receive access to more detailed product information, product brochures, and more. We will check your registration and open the professional zone for you, which is exclusive for health-care professionals.

You can also contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

For practitioners from UK and Ireland:

Contact Helen Edwards, our consultant for the UK and Ireland:

hedwards@newroots.info or

Mobile: +44 (0)7725 571 238

Phone: +44 (0)161 818 7979

If you are a private person, please contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

For questions please also refer to our Frequently Asked Questions (FAQ).

GTC (General Terms and Conditions) for order process:

1. Order
2. Order cancellation
3. Prices
4. Payments
5. Discounts / Promotions
6. Late payment
7. Shipping
8. Returns
9. Privacy Policy
10. About us

1. Order

Please submit a WRITTEN order

• by e-mail to: info@newrootsherbal.eu or
• via our online shop. 

The sales contract shall be deemed concluded when we confirm your order by dispatching the goods and upon receipt of your payment. We will notify you in case of delayed delivery or non-delivery of an ordered product. We will send you the missing product as soon as it becomes available.

Orders received by 1 p.m. are usually shipped on the same or the next business day. In any case, your order will be processed as quickly as possible.

Shipping is free on orders over € 85 (before any discounts). For more information, please see Section 7. Shipping of our General Terms and Conditions (GTC).

2. Cancellation of an order

Please notify us as soon as possible if you wish to cancel an order (no later than within 30 days of the invoice date): by phone (0034 - 943 47 35 46), by e-mail (info@newrootsherbal.eu), or by fax (0034 - 943 34 50 43).

3. Prices

For visitors who are not logged in, all prices in our online store are displayed including 10% VAT by default. As soon as you are logged in as a registered customer, the prices are automatically displayed including the applicable VAT for your country.

4. Payments

We do not offer any discounts for prompt payment or prepayment. Invoice will be issued in €.

The following payment options are available:

4.1.   Credit card

4.2    PayPal

5. Discounts / Promotions

We do not offer any discounts for prompt payment or prepayment.

6. Late payment

If you fail to meet the payment deadline (within 10 days of the invoice date) you will receive a first reminder for the outstanding payment. The amount must be paid within 7 business days of the reminder date. Any further delay in payment will result in unnecessary costs for you.

If we do not receive your payment after the first reminder, we will send you a second reminder via registered mail for which a reminder fee of €5 will be charged.

If we do not receive payment after the second reminder, we will send you a third reminder subject to a fee of €10 and notify you that we will be forced to appoint a collection agency to collect the payment in the case of non-payment within 7 business days of the date of the third reminder.

Once the collection agency has been appointed and contacts you, your obligations are transferred to this agency, i.e. you must make the payment directly to the debt collection agency.

7. Shipping

Shipments are sent by courier within 2-3 business days of receipt of the order to most countries within the European Union. For some countries of Eastern Europe we choose a different delivery service which might take longer. Please contact us for further details.

Shipping on orders over € 85 is free.

Orders under € 85 are subject to additional shipping costs of € 6.50 plus the applicable VAT.

If it is necessary to split your order into two deliveries because a product is not in stock, we will pay the shipping costs for the additional delivery. The shipping costs for the first delivery will be calculated based on the total value of the order.

If you are from a country outside the European Union, please get in contact with us before proceeding an order.

Deliveries to Eastern European countries (Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Lithuania, etc...) please contact us before placing your order because of shipping cost: Contact.

8. Returns

We accept returns for all products provided that they are still unopened, and are returned within 30 days of the invoice date, at the expense of the sender, and after prior notification by phone at 0034 - 943 47 35 46, or by e-mail to info@newrootsherbal.eu.

9. Privacy Policy

For more information, please click here.